This Privacy Policy describes how torqvero.com (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit or make a purchase from torqvero.com (the “Site”). By accessing or using the Site, you agree to the practices described in this Privacy Policy.
1) Information We Collect
We may collect the following types of information:
A. Information you provide to us
- Contact details (such as name, email address, phone number, shipping/billing address)
- Order details (products purchased, order history, return/refund requests)
- Account details (if you create an account)
- Communications (messages sent to our Customer Support team)
B. Information collected automatically
- Device and usage information (IP address, browser type, device identifiers, pages viewed, referring/exit pages)
- Cookies and similar technologies (to remember preferences, improve performance, and analyze traffic)
C. Payment information
Payments are processed by third-party payment providers. We do not store full payment card details. The payment provider may collect and process your payment information in accordance with their own policies.
2) How We Use Your Information
We use your information to:
- Process and fulfill orders, including shipping, returns, and refunds
- Provide customer service and respond to inquiries
- Maintain and improve the Site, including troubleshooting and analytics
- Prevent fraud, abuse, and unauthorized transactions
- Send transactional messages (order confirmations, shipping updates)
- Send marketing communications where permitted by law and based on your preferences (you can opt out at any time)
3) Cookies and Similar Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used.
You can control cookies through your browser settings. Disabling cookies may affect certain Site features and functionality.
4) How We Share Your Information
We may share your information with:
- Service providers that support our operations (e.g., hosting, analytics, customer service tools, shipping and logistics)
- Payment processors to process payments and prevent fraud
- Shipping carriers to deliver your orders
- Legal or regulatory authorities when required to comply with law, enforce our policies, or protect rights and safety
- Business transfers in connection with a merger, acquisition, or sale of assets (where permitted by law)
We do not sell your personal information in exchange for money. Some third-party services may treat certain data sharing as “sharing” under applicable privacy laws. Where required, we provide appropriate choices and controls.
5) Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the purpose and legal requirements.
6) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7) Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, such as:
- Accessing or requesting a copy of your information
- Correcting inaccurate or incomplete information
- Deleting your information (subject to legal exceptions)
- Objecting to or restricting certain processing
- Opting out of marketing emails
To exercise these rights, contact our Customer Support team at [email protected]. We may need to verify your identity before responding.
8) Children’s Privacy
The Site is not intended for children under 13 (or the age defined by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.
9) International Users
If you access the Site from outside the country where our servers or service providers are located, your information may be transferred and processed in those countries. We take steps to ensure appropriate safeguards where required by law.
10) Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on the Site and revise the “Effective Date.”
12) Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Customer Support team:
Email: [email protected]
Website: torqvero.com
